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Frequently Asked Questions

Do you offer free shipping?

Yes, we offer FREE shipping to anywhere in the continental United States for orders over $75.

How long will my order take to arrive?

US orders generally arrive in 3 to 5 days, but can take up to 7 days. We offer expedited shipping options at checkout for quicker delivery times.

Do you ship international?

Unfortunately we do not ship internationally at this time. That may change in the future, so be sure to check back in with us from time to time!

Will I get a tracking number?

Yes, you will receive a tracking number via email.

What is your return policy?

We offer a 90-day return policy with no questions asked. Please email us for further information on how to return your product for a full refund.

Do you have a money-back guarantee?

Absolutely! We have a 100% money-back guarantee on all our products. If you’re not completely satisfied, simply email or call us for a full refund including shipping. There’s absolutely zero risk to try any of our products!

Do you offer any discounts?

Yes, we certainly do. There are multiple ways to save. For a one-time 20% off discount, please sign up for the Ground-Based® VIP SMS Club HERE.

You can also sign up for our newsletter .

Do you have a “subscribe and save” program?

Yes, we certainly do! This is a fantastic way to customize your delivery schedule of your favorite products (options are every 15, 30, 45 or 60 days) and SAVE 10% on each shipment.

Do you offer samples that I can try?

We do offer samples of our Superfood Protein for purchase in both the Creamy Vanilla and Rich Chocolate flavor. 

However, we do offer a money-back guarantee so if you buy a full-sized product and do not enjoy it, we will be happy to help you out. 

Can I change my order?

All orders are automatically processed immediately for shipping, but give us a call at 844-476-8632 or email us. We’re happy to do whatever we can to help you out!

How do I cancel my subscription?

Please email us to request cancellation of your subscription.

Where can I purchase your products?

The best place to purchase our products is online here at our web store. This ensures you get the absolute freshest product and best customer support!

Is there a way I can purchase in bulk for additional savings?

Absolutely. We offer 3-pack and 6-pack options of our most popular products at discounted pricing. For even more savings, you can also order these items with our convenient Subscribe and Save program.

Do you have a rewards or an affiliate program?

Yes, we actually have both! You can sign up to earn and redeem rewards for discounted and FREE product and/or you can sign up to earn commissions as a Ground-Based® Ambassador. Simply click HERE.

I want to lose weight. What should I do?

It’s a myth that you need to suffer and heavily restrict the types of food you eat to lose weight effectively. Weight loss is all about consuming less calories than your body burns, period. In other words, it’s HOW MUCH you eat, not WHAT.

Consume foods that are low calorie and nutrient dense, such as leafy greens, vegetables, and lean protein sources. Avoid sugar and processed carbohydrates as they stimulate hunger and promote weight gain.

How can I gain muscle?

If you want to gain muscle, you need to lift weight with enough resistance where you hit failure around 8-12 reps. Focus on compound exercises such as deadlifts, squats, and bench press.

Be sure to eat sufficient protein to repair and build muscle after breaking down the muscle fibers exercising.

Do I need to do a ton of cardio to lose weight?

Absolutely not. As long as you consume less calories than you burn, you will lose weight. This means eat less, exercise more, or do a combination of the two.

What type of diet works best to burn fat?

The two diet strategies which seem to work best include intermittent fasting (IF) or a ketogenic diet. For health and longevity, we recommend a plant-based ketogenic lifestyle with intermittent fasting incorporated when practical. But, remember, as long as you burn more calories than you consume, regardless of the diet, you will lose weight.

I’m not losing weight no matter what I do. Help!

If your weight loss has stalled, then either you are not in a caloric deficit or your metabolism has slowed down. Track your calories to ensure you are in a caloric deficit. If you are in a deficit, then you may need to temporarily “spike” your calories so that your body does not think you’re in starvation mode. Once your metabolism is reset, as long as you maintain a caloric deficit, you should continue to experience weight loss.

What are the best supplements for building muscle?

Most muscle-building supplements on the market are absolute garbage. To gain muscle, you need to lift heavy weights and consume sufficient protein. Do not over complicate things. Try to avoid inflammatory whey protein and opt for a clean, organic plant-based protein such as our Superfood Protein which has been designed with a spectrum of amino acids from various plant-based sources to help build muscle.

Do I need to be vegan to use these supplements?

No, you do not need to be vegan to benefit from consuming plant-based products.

Do I need to follow the keto diet to use your Keto Series products?

No, our keto series products work for multiple diets and lifestyles. As long as the product’s macronutrients fit into your overall plan, you can incorporate them to help burn fat, build muscle, and provide additional energy and focus.

What are the best supplements for building muscle?

The best supplements to build muscle are quality protein powders. We recommend plant-based protein because it is alkalizing, anti-inflammatory, and it does not result in bloating or stomach discomfort. For more information on the differences between whey and plant-based protein, click HERE.

What are the best supplements for losing weight?

The best supplements for losing weight are those that help suppress appetite but also provide energy for working out. If weight loss is your goal, we strongly encourage you to check out our keto series products – Keto Fit® and C8 MCT.

Are your products 3rd party tested?

Yes, all our products are 3rd party tested for purity, potency, and efficacy. We do microbiological and heavy metal testing on every batch of our products. To learn more about our 3rd party testing, click HERE.

Where can I find the ingredients to your products?

Product ingredients can be found on each product listing page or on the products itself.

Is there soy in your products?

No, all of our products are soy free.

Are your products gluten free? Dairy free?

Yes, all of our products are gluten and dairy free.

Will these products okay to use if I have diabetes?

None of our products have added sugar, therefore all of them are safe to use if you are diabetic. If in doubt, please always check with your doctor.

I am lactose intolerant. Are these products safe for me?

All of our products are dairy-free and thus contain no lactose, so it is safe to use if you are lactose intolerant.

Where are your products manufactured?

All of our products are manufactured locally in San Diego County.

How do I know these products work?

Some supplement products you can actually “feel” working while others you can’t. For example, if your cholesterol profile and/or cardiovascular health improve, your risk of heart disease can drop significantly without you realizing it. Similarly, if your immune system is boosted, you may not feel different in your day-to-day living, but you may become more resistant to becoming ill.

If your goal is to lose weight and increase your longevity, you may notice the weight loss over time. Dietary supplements help “supplement” your health and weight loss journey to make it easier and more effective.

At Ground-Based Nutrition, we strive to offer the highest quality plant-based nutritional products on the planet. And we back that up with a 100% money-back guarantee with zero risk. You have nothing to lose by giving our products a try today!

Contact Us

If you have any questions regarding us or our products or need help with anything related to diet, exercise, or supplementation in general, please do reach out!

Call Us At: 844.476.8632
Mailing Address

7130 Miramar Rd. Suite 100A, San Diego, CA 92121

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